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Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Meer
Did you know eighty-five percent of family firms do not survive the third generation? Your Family, Inc.: Practical Tips for Building a Healthy Family Business will help the busy entrepreneur lower this drastic failure rate by providing great tips and practical advice for creating a successful and pleasant environment when working in the family business. Meer
Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants. Meer
Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants. Meer
Fierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Meer
Conventional wisdom says that Europe’s crisis is a financial crisis. But is this really the case? In Industrial Poverty, economist Sven R. Larson, challenges this view and suggests instead that Europe is in a state of permanent economic decline. Meer
Risk Analysis for Process Plants, Pipelines and Transport gives a detailed description of practical risk and safety analysis methods, tried and tested in over 100 process industry projects. Meer
Agri 4.0 and the Future of Cyber-Physical Agricultural Systems is the first book to explore the potential use of technology in agriculture with a focus on technologies that enable the reader to better comprehend the full range of CPS opportunities. Meer
Intelligence Systems for Earth, Environmental and Planetary Sciences: Methods, Models and Applications provides cutting-edge theory and applications of modern-day artificial intelligence and data science in the Earth, environment, and planetary science fields. Meer
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. Meer
Improve your efficiency –– and bring in big profits!
Need help implementing or understanding Six Sigma? Want to take this powerful problem–solving methodology and apply it to your business? Meer
This practical, user–friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. Meer
The only product with yield information for more than 1,000 raw food ingredients,
The Book of Yields, Eighth Edition is the chef′s best resource for planning, costing, and preparing food more quickly and accurately. Meer
A statistical approach to the principles of quality control and management
Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management–oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Meer
Nonprofit decision makers need to know how IT can help extend the reach and scope of their organizations. With contributions from the top experts in the nonprofit tech field, this book provides nonprofit decision makers with information to make smart, strategic decisions about technology. Meer
Teaches basic and advanced modeling and simulation techniques to both undergraduate and postgraduate students and serves as a practical guide and manual for professionals learning how to build simulation models using WITNESS, a free–standing software package. Meer
Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises. Meer
This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. Meer
Information Systems: A Business Approach 3rd edition is a new, expanded edition of this well–regarded Australian text for students studying information systems with an integrated approach. Meer
Information Systems: A Business Approach 3rd edition is a new, expanded edition of this well–regarded Australian text for students studying information systems with an integrated approach. Meer
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