Sarah Cook

'Customer Care Excellence' laat zien hoe u een klantgerichte focus kunt ontwikkelen en aanhouden. Deze zesde editie beschrijft trends en legt de nadruk op de strategische aspecten van klantenservice. Meer

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Meer

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The Essential Guide to Employee Engagement explores how managers can engage their staff to become more productive, engender greater levels of customer satisfaction, drive organizational success and retain talented employees. Meer