Introduction
Module 1: Scope of business information management
Module 2: The BiSL framework
Module 3: Use management cluster
Module 4: Functionality management cluster
Module 4: Wrap-up day 1
Module 5: Connecting processes (operational level)
Module 6: management processes cluster
Module 7: strategic level process clusters
Module 8: use and implementation of BiSL
Module 9: exam preparation
Assignments 147
Module 1: Assignment 1, IT service management domains 147
Module 2: Assignment 1, model overview operational and managing level 148
Module 2: Assignment 2, introduction BiSL framework 150
Module 3: Assignment 1, Use management cluster (1) 156
Module 3: Assignment 2, Use management cluster (2) 158
Module 4: Assignment 1, Change management 160
Module 6: Assignment 1, Module 6: management processes 162
Answer indication 164
Module 1: Assignment 1, IT service management domains 164
Module 2: Assignment 1, model overview operational and managing level 165
Module 2: Assignment 2, introduction BiSL framework 166
Module 3: Assignment 1, Use management cluster (1) 167
Module 3: Assignment 2, Use management cluster (2) 168
Module 4: Assignment 1, Change management 170
Module 6: Assignment 1, Module 6: management processes 173
BiSL Foundation Candidate Guidance 179
BiSL Foundation Sample Paper 1 183
BiSL Foundation Sample Paper Rationale 192
BiSL Sample Paper 2 205
BiSL Sample Paper 2 Rationale 214
BiSL Syllabus 227
